Here are the most frequently asked questions. If you can't find an answer here, please contact support@octovid.com

Is Octovid GDPR Compliant?

Your visitor's data is only "processed" to personalize the videos in real time. It's not saved. So yes, it's GDPR. Please see our terms and conditions & cookie and privacy policy for further information.

What happens when an Octovid is shared on social media?

An Octovid is hosted on a web page and behaves exactly how you set the AI parameters for a visitor or a range of visitors.

How does Octovid work on mobile?

The Octovid Player works like any other video app on mobile. It's 100% responsive and can resize to any format in real time. Even with all the dynamic detailing and real-time keyword pulling, Octovid works without any display interference.

Why do I need Octovid?

Imagine sending an email campaign to your audience list and every single person who lands on your web page through this link sees their own name, designation or any other parameter you want to set. The Octovid Player makes this happen now.

Can I try the Octovid Player before I buy?

Absolutely! You will get fully featured access to the Octovid Player with free view credits to help get you started.

What is a view credit?

A view credit is equal to one of your Octovid Player videos being viewed once. You get some free view credits with the Octovid Player when you first signup for an account. More view credits can be purchased in packs of 1,000 view credits.

What are the file size limits?

Individual files can be up to 50MB in size and each account can currently store up to 2GB in files.

What’s the cancellation policy?

If you want to cancel your account please contact support@octovid.com . You can simply stop using the Octovid Player by removing the player snippet and therefore making your videos inaccessible to internet users. Your account will still be availa...

Can I pause our use of the Octovid Player?

You can pause the Octovid Player at any stage by removing the player snippet and therefore making your videos inaccessible to internet users. Simply make the snippet accessible again when you want to continue.

How does the Octovid Player compare to (insert competitor)?

The Octovid Player is in a class of it's own when it comes to dynamic and real time video generation. We offer a free account to try it out, so go ahead and get started for free!

Who owns the data / content / subscribers?

You do! Any content (including your users) is 100% owned by you. Gist doesn't have permission to  You do! Any content (including your users) is 100% owned by you (specifically the owner of the account). The Octovid Player doesn't have permission t...

How safe is my data?

Our App and any user content is hosted on aws eu-west-1 (Europe, Ireland). The AWS cloud infrastructure has been architected to be one of the most secure cloud computing environments available on the planet.

Do I need to supply credit card details?

You can get started for free now. Once your free view credits are used you can choose to continue using the Octovid Player by purchasing more view credits. Our payment processing is done via Stripe.

Do you help me get started?

We're building an extensive searchable knowledge base which will include many video tutorials to help you take full advantage of all the Octovid Player's features. You can also book a live video call with one of our support team who can step you t...

Do you have a pricing for higher-volume users?

We can arrange a reduction in view credit costs based on high-volume expectations.  Contact us to discus pricing.

What types of weather conditions can be used?

Here's a list of the weather conditions you can use with Octovid Player. _weather1 _weather2 _weather3 clear sunny (all clear) rain rainy (all rain) thunderstorm thunderstormy (all thunderstorm) snow snowy (all snow) drizzle drizzly (all drizzle) ...

How can I upload a custom font?

Although The Octovid Player allows you to choose from all of Google Fonts, we understand a lot of brands use custom fonts. To use a custom font you must first upload your font to your account: Note: You can upload OTF and TFF files only. Octovid ...