FAQ

Here are the most frequently asked questions. If you can't find an answer here, please contact support@octovid.com

General

Is Octovid GDPR Compliant?

Your visitor's data is only "processed" to personalize the videos in real time. It's not saved. So yes, it's GDPR. Please see our terms and conditions & cookie and privacy policy for further information.

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By Octovid Support

updated 28 days ago

What happens when an Octovid is shared on social media?

An Octovid is hosted on a web page and behaves exactly how you set the AI parameters for a visitor or a range of visitors.

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By Octovid Support

updated 28 days ago

How does Octovid work on mobile?

The Octovid Player works like any other video app on mobile. It's 100% responsive and can resize to any format in real time. Even with all the dynamic detailing and real-time keyword pulling, Octovid works without any display interference.

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By Octovid Support

updated 28 days ago

Why do I need Octovid?

Imagine sending an email campaign to your audience list and every single person who lands on your web page through this link sees their own name, designation or any other parameter you want to set. The Octovid Player makes this happen now.

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By Octovid Support

updated 28 days ago

Can I try the Octovid Player before I buy?

Absolutely! You will get fully featured access to the Octovid Player with free view credits to help get you started.

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By Octovid Support

updated 28 days ago

What is a view credit?

A view credit is equal to one of your Octovid Player videos being viewed once. You get some free view credits with the Octovid Player when you first signup for an account. More view credits can be purchased in packs of 1,000 view credits.

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By Octovid Support

updated 28 days ago

What are the file size limits?

Individual files can be up to 50MB in size and each account can currently store up to 2GB in files.

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By Octovid Support

updated 28 days ago

What’s the cancellation policy?

If you want to cancel your account please contact support@octovid.com . You can simply stop using the Octovid Player by removing the player snippet and therefore making your videos inaccessible to internet users. Your account will still be...

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By Octovid Support

updated 28 days ago

Can I pause our use of the Octovid Player?

You can pause the Octovid Player at any stage by removing the player snippet and therefore making your videos inaccessible to internet users. Simply make the snippet accessible again when you want to continue.

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By Octovid Support

updated 28 days ago

How does the Octovid Player compare to (insert competitor)?

The Octovid Player is in a class of it's own when it comes to dynamic and real time video generation. We offer a free account to try it out, so go ahead and get started for free!

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By Octovid Support

updated 28 days ago

Who owns the data / content / subscribers?

You do! Any content (including your users) is 100% owned by you. Gist doesn't have permission to  You do! Any content (including your users) is 100% owned by you (specifically the owner of the account). The Octovid Player doesn't have permission...

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By Octovid Support

updated 28 days ago

How safe is my data?

Our App and any user content is hosted on aws eu-west-1 (Europe, Ireland). The AWS cloud infrastructure has been architected to be one of the most secure cloud computing environments available on the planet.

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By Octovid Support

updated 28 days ago

Do I need to supply credit card details?

You can get started for free now. Once your free view credits are used you can choose to continue using the Octovid Player by purchasing more view credits. Our payment processing is done via Stripe.

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By Octovid Support

updated 28 days ago

Do you help me get started?

We're building an extensive searchable knowledge base which will include many video tutorials to help you take full advantage of all the Octovid Player's features. You can also book a live video call with one of our support team who can step you...

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By Octovid Support

updated 28 days ago

Do you have a pricing for higher-volume users?

We can arrange a reduction in view credit costs based on high-volume expectations.  Contact us to discus pricing.

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By Octovid Support

updated 28 days ago