FAQ

Here's the most frequently asked questions

How do I edit the text in a template?

You can edit any text in the animation templates by simply clicking it in the player. A text box will appear allowing you to modify the text. When you're done typing, just hit return on your...

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By Octovid Support

updated 3 months ago

How can I add my products?

Simply click on any of your products from the list in the My Products section. You can also search for any of your products.

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By Octovid Support

updated 3 months ago

How can I change an image?

You can change images by simply clicking them and either selecting an existing image in your library or uploading a new image.  

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By Octovid Support

updated 3 months ago

How can I upload my own images?

Firstly click on an image in an animation to change it. From there you're presented with your image library. Click the Upload Image button on this popup.

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By Octovid Support

updated 3 months ago

How can I select different templates?

Select a template which suits your brand or campaign from the Templates section. Search for specific keywords and adjust the templates primary and secondary colours to suit.Any changes you've made...

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By Octovid Support

updated 3 months ago

How can I change the colours on a template?

You can change the primary and secondary colours in any template to match your branding or specific campaign.Simply click the colour pickers in the Template section.From here you can Apply a colour...

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By Octovid Support

updated 3 months ago

How do I use the video player?

Hit the play / pause button or click and drag the players progress bar to scrub back and forth.

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By Octovid Support

updated 3 months ago

How can I name my project?

Give your project a unique name by simply typing it in the Name Your Project box and clicking the Save button.

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By Octovid Support

updated 3 months ago

How do I publish my video project?

When you're happy with your video project, click the Publish button.A popup will let you know how many credits you have. Each published video is equal to 1 credit.If you have insufficient credits...

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By Octovid Support

updated 3 months ago

How can I view a previously saved draft project?

On the My Videos page click on any projects with the green box which says Draft.This will load the project in the Edit Video page.

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By Octovid Support

updated 3 months ago

How can I view finished videos?

On the My Videos page click on any projects without the green box which says Draft - these are completed videos.When you click on a completed video, a popup window will appear with a video player...

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By Octovid Support

updated 3 months ago

How can I get more credits?

You can upgrade your plan at any stage to avail of more credits each month.Each plan has an allocated number of credits each month.Although you can create as many preview videos, you'll use up one...

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By Octovid Support

updated 3 months ago

How do I cancel my subscription?

Simply change your current subscription plan to FREE / TRIAL.If you've already used your trial credits you will need to upgrade to Starter or Professional to publish your videos.

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By Octovid Support

updated 3 months ago

Subscription plans.

We offer three plans to suit your needs.Click on the Credits: button in My Videos to upgrade or downgrade your plan.Trial: 2x credits only (they do not renew each month).Starter: 4x credits which...

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By Octovid Support

updated 3 months ago

Do my credits expire?

We've tried to be as fair as possible with this, so no, your credits don't expire.This means if you only choose to create and download four videos over the course of 3 months, you can choose the...

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By Octovid Support

updated 3 months ago

Why is the Octovid watermark on the player?

The Octovid watermark only appears during the editing process when you're creating your video. Once you click Save & Publish, the watermark gets removed and is not visible in the final video.

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By Octovid Support

updated about 2 months ago

Image background transparency

How do some of my images look good in templates and others have a white box background? This could be down to the image having a white background. Below you can see an example of a product image...

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By Octovid Support

updated 4 days ago

How does Octovid work?

Octovid is connected with your store when you install it. This lets you quickly search for products you sell and allows you to add them to an animation with the click of a mouse. You can then...

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By Octovid Support

updated about 5 hours ago

How much does Octovid cost?

Use of the Octovid app is charged on a monthly basis.  We have two subscription tiers, Starter $9 and Professional $29 .  You can view our pricing plans here: https://octovid.com/pricing

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By Octovid Support

updated about 4 hours ago

How do I start using Octovid?

You can start using Octovid right away with our FREE trial.  Install the Octovid app via the Shopify store https://apps.shopify.com/octovid

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By Octovid Support

updated about 4 hours ago

Do you have support docs I can browse?

Yes! Besides our detailed FAQ with animated gifs in tutorial form within the app, you can also search our support docs via  https://support.octovid.com

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By Octovid Support

updated about 4 hours ago

Can I upload a video?

No, Octovid doesn't allow you to upload videos to your project.  We're focusing on images first. This feature may be added in the future, contact support@octovid.com if you'd like this feature.

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By Octovid Support

updated about 4 hours ago

Can I add music to my video?

86% of product video ads on social media are watched with the audio off.  This feature is currently in development due to interest from users like yourself. It will be added to the Octovid app...

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By Octovid Support

updated about 4 hours ago

There’s an Octovid logo on the video player!

This is the watermark, a semi-transparent logo over the video player.  Don’t worry, this gets removed when you’ve published your video ad.

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By Octovid Support

updated about 4 hours ago

How can I change an images position or scale?

Select an image from your library or upload a new image to view the image transform window.Here you can scale and position your image.

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By Octovid Support

updated about 3 hours ago

Where do I add new images?

All your images should be previously installed in your Shopify product list, whatever you have in there will be automatically ready to use with Octovid. You can also click on any image in your...

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By Octovid Support

updated about 3 hours ago